The READi System Base Module provides the core customer data and customer relationship management features that can help you to build better (and more profitable) relationships with your customers. All other READi System modules integrate with the Base Module. Among the many functions provided in this module are the following:

• Customer enrollment
• Customer account information
• Ordering & fulfillment
• Customer contact management
• Letter generation and printing
• Bill processing and printing
• Payments & adjustments
• Account receivables management
• Credit & collections
• Data exchange (EFT, EDI, XML, etc.)

Customer care features include:

• Complete customer relationship history in a central location
• Visibility to contract information
• Stores information for multiple premises
• Payment, adjustment, and consumption history
• Historical bill review and printing
• Visibility to pending charges
• Overflow payment tracking
• Review online customer phone & notice logs
• Visibility to all historical transaction details
• House-holding data
• "Actions Due" and resolution management

The READi System provides the following automated billing benefits:

• Consumption calculation and processing
• Product and service charges
• One-time charges
• Recurring charges
• Late fees
• Special fees
• Taxes
• Shipping & handling
• Other special programs
• Cancel/re-bill capability
• Complete payment and adjustment history
• Multiple service billing
• Consolidated billing
• Multiple billing cycles
• Budget billing
• Bill-Ready & Rate-Ready capabilities
• Flexible bill processing schedule
• Bill messaging
• Bill sorting and bulk mail interface