Operational Support

• Limited personnel – this can be either for certain skill sets or due to overall staff sizes – organizations need resources that can both get the job done in normal circumstances AND handle the problems and changes that are necessary to keep a solution current
• Limited budget – some outsourcing is done on a cost savings basis – solutions are designed to meet the budget requirements of the organization in terms of performance and quality
• If you need to focus – many companies need to focus on core competencies and don’t have the management bandwidth to deal with many of the back-office needs of the business
• Limited technology – some outsourcers are specialists at using certain technologies to improve solutions
• Limited ability to perform – although many companies have a hard time admitting it, sometimes, internal efforts has failed to meet performance AND cost objectives
• Leveraging experience – by leveraging resources that have established best practices through experience both within and outside of your industry

In order for an outsourcing solution to succeed for the long-term, it must have a mutual set of goals between the outsourcer and client.

• Results – There must be clear, measurable service levels between the parties that define success
• Dedication – The outsourcer must be a specialist and add value –by a combination of reducing costs, reducing risks, and increasing performance
• Communication – There must be open communication between the parties as if the outsourcer is part of the internal organization
• Financial – There must be the proper financial pressure to ensure both performance and cost control over the long term

OpSolve makes outsourcing simple – we offer performance guarantees, measured by agreed upon service levels, and support all of the technology required to ensure success. We have built in disaster recovery and financial / performance audits in all of our solutions. There will be no excuses on why we did not perform. Our foundation and our team are based on the operational expertise necessary to perform outsourcing. We extend this knowledge into consulting to help clients be more operationally efficient when they run internally – not the other way around.

OpSolve can provide outsourcing in the following areas:

• Customer Information System Operations
• Customer Set-up / Enrollment
• Bill Print
• Credit and Collections
• Management Reporting
• Performance Audit
• Supplemental Processing (Disaster Recovery, Overflow)