With CISLine®, your organization will be provided a private toll-free support line that can be used at any time of any day. On the other end of the line an experienced analyst will answer your call and this is where the support begins. First we will log your need into our web based service engine to ensure the need is tracked to resolution. Next the support analyst will assist you through common solutions from our knowledge base and experience. If the problem needs additional research or troubleshooting, additional support analysts will be contacted until the necessary solution is determined. Upon resolution the need will be closed and reports will be generated to assist when this problem arises again or to make proactive steps toward enhancement and prevention. In these reports areas such as technical troubleshooting, future prevention and training will be provided as applicable. And all of this is billed minute by minute. No more consulting minimums, documentation fees, multiple billing rates. One rate all of the time and reduced fees for complex troubleshooting. Finally a solution that makes sense.

Examples of when you might use the CISLine®...

• Unexpected process aborts
• Unexpected processing results
• Unexpected performance
• Processing strategy
• Recovery procedures
• Schedule assistance/review
• Problem review
• Staffing issues